Refund policy

Your Rights To Return Faulty Products Or Products Which Are Not In Conformity

Right to return faulty products. If you have received products that are faulty or not in conformity with the product description as described on our website you may return the Product to us and obtain a refund of the price of the returned Product if you contact us within 7 Calendar Days of delivery of the Product.

Exceptions to the right to withdraw from the contract. (i) Products. You may not return a Product and claim a refund if the Product concerned is: a) used or damaged (fully or partly). (ii) Services. You may not claim a refund for Services if the Services have been delivered.

Conditions to exercise the right to withdraw from the contract. You can exercise your right to return the Product to us or cancel the entitlement to Services and obtain a refund of the price of the returned Product or Service entitlement provided: (i) You inform us of your decision to cancel the contract within 7 Calendar Days of delivery of the Product or the date you purchased the Services; and (ii) The Product(s) are returned in their original condition, quantity and are intact; and (iii) The Product(s) are returned in accordance with the procedure described in paragraph below. Please note that while the Product(s) remain in your possession you are under a duty to ensure that the Product(s) are kept safe and secure.  Please note that customised signs cannot be returned.

Procedure to follow to claim a refund under your right to withdraw from the contract. (i) Please telephone us on 01347 823 230 between 09:00 and 17:00 Monday to Friday to make arrangements for return.